Membership Terms and Conditions
These membership terms and conditions apply where you choose to apply for membership of The Association of Chief Executives of Voluntary Organisations (ACEVO). The term you refers to the member and us refers to ACEVO.
ACEVO reserves the right to change or update the terms and conditions without prior notice. Any revisions to these membership terms and conditions will be notified to members via email.
1. Membership application
ACEVO Full and Associate memberships are individual and not organisational. The membership belongs to the individual who is signed up to it regardless of who pays for the membership. Any dispute arising from this must be resolved by the member and their organisation. ACEVO may be able to help resolve this if specifically requested by you.
You will be issued with a membership ID number which you should use when calling us or accessing your member benefits in order to help identify you quickly. The membership number you can find on your membership card, on your renewal reminder letter or when you login to the members only section on the website.
2. Payment
New members applications are subject to a £45 joining fee in addition to the annual membership fee.
Membership is fixed for a term of either 1 or 3 years starting on the day you join. Membership will be activated at point of application but payment must be received within 30 days for it to remain active.
Payment can be made by credit card, cheque, BACS or Direct Debit. Direct Debit gives you a 5% discount on your annual membership fee. If you decide to pay with Direct Debit for 3 year membership it will give you a 10% discount.
If membership payment remains outstanding we will notify you by telephone, email or letter.
For more information on the methods of payment or for payment forms call the membership team on 020 7280 4960 or e-mail the membership team here.
3. Membership card
As an individual member of ACEVO you will receive a membership card which will be valid for the term of your membership. The ACEVO membership card is issued by and remains the property of ACEVO. Your card is evidence of your membership and you may be required to produce this in certain circumstances when accessing services.
The card will be issued when your membership has been processed and paid for and will included in your members welcome pack.
4. Personal details
All information provided by you to us must be true and accurate at the point of applying. In the event of a change of circumstances such as moving jobs, change of contact details or any other change that will affect your profile, you must update your profile through your account on the ACEVO website, submit in writing or by telephone.
For further information about our privacy policy, please click here.
To login to your online account click here. There is a forgotten password function to aid you.
5. Benefits
As a member of ACEVO you will be able to access a range of benefits designed to support and benefit you. Each benefit or service offered has its own terms and conditions. When accessing these benefits you must quote your membership ID number. You can find your ID number on your membership card, on your renewal letter or in the members only area on the website.
Member benefits are only accessible if your annual membership is paid for.
Member benefits change from time to time without prior notice. For a full list of member benefits click here.
6. Transfer of membership
ACEVO membership belongs to the individual and not to the organisation. Membership can be transferred in the following circumstances:
- You can take your membership with you to your new job. You must notify us immediately of this change. If your current employer had paid for your membership you will need to clear this with them as they may wish that their incoming CEO to have ACEVO membership.
- You can pass your membership on to your successor at no extra cost. Your successor will inherit the remaining term of your membership. However, in this instance your membership will cease.
- You can upgrade or downgrade your membership from a Full to Associate member and vice versa should your circumstances change.
For more information or clarification contact the membership team on 020 7280 4960 or e-mail
7. Renewal
Membership is for the term of 1 or 3 years. If you pay by direct debit, a letter will be sent to you six weeks prior to your renewal date notifying you of the fee of membership and the date the payment will be taken. Payment is usually taken on the first day of the renewal month or last working day of the previous month.
If you pay by credit card, cheque or BACS you will be sent renewal reminders before your membership expires in accordance with our membership renewals process. Full renewals details will be sent as part of your renewal pack.
If your membership lapses, you will not be able to access the members area of the website or your member benefits until the membership is renewed (paid for).
8. Cancellation
Your membership services commence immediately when your application is processed. To cancel your membership you will need to notify us in writing stating a reason which will be recorded for internal use only.
Should you wish to cancel your membership, you may do so in writing (e-mail the membership team) within 30 days of your membership application or membership renewal being processed.
Your membership can be transferred to your successor at no extra cost.
No refund will be made by us where your membership is terminated by us as a consequence of you breaching these membership terms and conditions.
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