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Energy Bill Relief Scheme: answering key concerns

By the Energycentric team.

As you know, charities have been included in the government’s Energy Bill Relief Scheme. In the latest update, it’s been confirmed that for the next six months, non-domestic energy users will be offered the same support that is being provided for consumers. After this initial six-month scheme, the government will provide ongoing focused support for vulnerable industries – which includes charities.

Former prime minister Liz Truss has said: “I understand the huge pressure charities and public sector organisations are facing with their energy bills, which is why we are taking immediate action to support them over the winter and protect jobs and livelihoods. As we are doing for consumers, our new scheme will keep their energy bills down, providing certainty and peace of mind.”

The announcement of a six-month energy price guarantee, plus continued support to those most vulnerable, is a step forward for voluntary organisations who already face difficulties accessing funding to deliver programmes and services. 

We welcome the government’s support and are relieved that charities and community organisations were included from the beginning. Many of you are dependent on high energy use to deliver your vital work, and we are aware that you will still face a challenging winter ahead. Working alongside our partners Energycentric, we’re here to support you through this tough time. 

The team at Energycentric has endeavoured to answer some of your key concerns below. 

When does the scheme apply to charities?

It will apply to fixed contracts agreed on or after 1 December 2021, as well as to deemed, variable and flexible tariffs and contracts. It will apply to energy usage from 1 October 2022 to 31 March 2023, running for an initial six-month period for all non-domestic energy users.

What do we need to do to obtain the discount?

As with the Energy Price Guarantee for households, you do not need to take action or apply to the scheme to access the support. Support (in the form of a p/kWh discount) will automatically be applied to bills.

Should we remain on a variable rate if we’re getting help from the government? 

Variable tariffs will be subject to a maximum discount, therefore, if you want budget certainty, you may wish to consider a fixed contract. 

Energycentric has been working with ACEVO members for over 10 years to help our clients reduce their utility costs. Together, we’re here to guide you through the energy crisis. If you would like to speak to Energycentric directly with any queries you have on how the energy crisis affects you, please email

Narrated by a member of the ACEVO staff

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