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Code of conduct

ACEVO strives to create a warm and welcoming environment for all.

Last updated: November 2021

At ACEVO, we believe that our stakeholders and everyone who comes into contact with us should be treated with dignity and respect – this includes staff, members, trustees, volunteers, corporate partners, suppliers, event attendees, speakers and exhibitors. We want people to feel that they are in a safe and supportive environment. This applies to everyone: we do not tolerate any discrimination, including around age, disability, gender identity, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, sexual orientation or class. In this regard, we will be swift to act in response to any allegations of discriminatory behaviour towards any person who comes in contact with ACEVO.

ACEVO recognises its responsibility to create an inclusive culture beyond protected characteristics, and we strive to make ACEVO a place free from harm or inappropriate behaviour. Going further than the minimum is very much part of our organisational culture and is aligned with our ambition to imagine, inspire and improve. We continue to build a culture where people’s wellbeing and mental health are valued and promoted across our staff team and our membership benefits and services, and we encourage all our stakeholders to also invest in theirs.

As part of our culture around inclusion, we realise people experience harm in different ways, including in ways not immediately obvious. We believe we have a role to help educate ourselves and our stakeholders when this happens. We will work to prevent this, helping facilitate communication in a safe environment and seek redress where it is needed. Unfortunately, harm can also be intentional and deliberate. On this, we will be uncompromising and robust in our approach.

The priority is for ACEVO to ensure the safety of all our stakeholders and protecting those who have been harmed.


  • stands against and has a clear approach to prevent abuse of trust and power including bullying, intimidation, harassment, discrimination or victimisation in all its activities
  • encourages a culture that supports the reporting and resolution of allegations, suspicions or concerns about abuse of any kind or inappropriate behaviour
  • ensures that anyone working or volunteering for ACEVO understands the expectations placed upon them, and provides the relevant training to support them in meeting their responsibilities
  • ensures that anyone who works or volunteers for ACEVO, or accesses its services, has access to proper support and advice if they
    • experience or witness unacceptable behaviour
    • raise a concern or make an allegation about the actions of others
    • don’t feel safe.

ACEVO stakeholders are requested to:

  • Communicate and respect boundaries, bearing in mind that they are different for everyone, and ensure that the expression of any personal beliefs is tactful and professional, and does not compromise the right of other individuals to feel safe and respected
  • Keep any physical contact safe and socially appropriate
  • Speak up if something makes you uncomfortable, or if you notice another participant may be uncomfortable
  • Listen with an open mind if somebody else speaks up
  • Behave with integrity

If you have a complaint or been made to feel unsafe or unwelcome while engaging with our stakeholders or making use of our membership benefits and services, please follow our complaints procedure.  If you have feedback or questions you would like to discuss informally, please contact our CEO at or by phoning 020 7014 4600.

Not an ACEVO member?

If you have any queries please email or call 020 7014 4600.

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