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FAQs – Covid-19

ACEVO is here to support you during the coronavirus outbreak. In this page you will find answers to frequently asked questions, but please get in touch if you need more specific information or advice.

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ACEVO members can also use the community to ask questions directly to other members. 

We know that this is an incredibly stressful time for CEOs. If you need to talk to someone, please don’t be afraid to get in touch. You don’t have to go through this alone. 

If you are struggling, need advice or a sounding board, or would just like to share what is going on for you, simply email with the heading ‘Talk to us’Jenny and Tom – both experienced coaches and previous chief executives – understand the issues and will be in touch to arrange a one to one call. If they can’t support you directly, then they will link you with the information or contacts that can. 

We are also holding weekly member meetings to link people up and share learning and experiences. You can find out more and register on the webpage here. 

We know many charities are delivering frontline services that can’t be delivered from home, particularly in health and social care and children’s services, and so your staff need to be protected at work. The key thing is that you have spoken about social distancing and follow government guidelines, making sure individuals stay 2m apart and that you have access to the appropriate PPE. There is guidance here about businesses that have stayed open and cannot facilitate home working. 

If a member of staff becomes ill at work, you may need to report the instance via RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations). There is specific advice about what needs reporting and how to do this here. We have also spoken with our partner Ellis Whittam who have summarised the key developments in terms of HSE guidance and RIDDOR here. If you need any further support please get in touch. 

ACEVO has a wide range of trusted corporate partners who are on hand to help support you at the momentWe have collated the resources here. If you have any further questions do get in touch with Pete Johnson and he will point you to a partner who can help. 

The Charity Commission has provided clarity on this point, and several others, here. If you do not have a clause in your governing document allowing for remote meetings, the Commission has said the following:  

“Where there is no such clause in your governing document and you decide to hold meetings over the phone or using digital solutions, we will understand but you should record this decision and that you have done this to demonstrate good governance of your charity.” 

ACEVO worked in partnership with other charities on the #EveryDayCounts to try and secure an emergency financial resilience package and sustainability fund for the charity sector. This resulted in the chancellor announcing a £750m pot of emergency funding for the charity sector. This money is not enough to cover the projected £12bn financial shortfall this year and we have launched the #NeverMoreNeeded campaign to continue to advocate for greater support to the sector. You can find out more about #NeverMoreNeeded on the campaign website.

If you want to support the campaign or find out more about #NeverMoreNeeded please email

Information about furlough and other job retention schemes can be found here.

We know many charities are extremely worried about the sustainability of their organisation. NCVO has drawn together a variety of useful guidance on contingency planning which is available here. If you need further templates or support, please get in touch with the ACEVO team and we will do our best to direct you to a partner who may be able to help, or to further resources. 

If you have concerns about how to explain the situation to your trustees, ACEVO members can use our Governance Advice line for further support. 

We know that many of you are seriously worried about the future of your organisation, and we know that this is an extremely stressful time. If you require professional financial advice, please do explore our trusted suppliers here and get in touch with any questions. 

It is important that fundraising in the UK continues to be carried out in a way that is respectful and follows the Code of Fundraising Practice. The Fundraising Regulator has published advice on fundraising, please read it here

ACEVO members can use our Governance Advice Line to ask any questions regarding informing/working with trustees at the moment and in the future. 

The Charity Finance Group has collated a list of resources available to members here. The Directory of Social Change has published a page with information and links to several coronavirus funding programmes. 

NCVO has a range of guidance around the financial implications of Covid-19 available on its website. We know that the sector is in great need of a resilience package from the state and we will continue to push for this. 

Organisations that deliver government contracts are in a specific position at the moment whereby they may not be eligible for much of the government support, but are deemed to be providing essential public services and therefore are, in many cases, key workers.  

This helpful blog on procurement guidelines from NCVO lays out the current guidance. On 24 June Kathy Evans, CEO of Children England and Paul Streets, CEO of Lloyds Bank Foundation gave evidence to the House of Lords Select Committee on public services on lessons learned from Covid-19. You can find out more about the Public Service Committee’s work here.

It is of course important to keep trustees informed. However, charities need to maintain the separation between operational CEO and the strategic board. Keep the discussions at board meetings more regular if needed; video calls are permitted by the Charity Commission and it’s important to maintain a record of decisions made. Review communications with chair and board and agree on any changes necessary.

Please take a look at our governance resources.

It really depends on what is set out in the contract between the private and public sector, our partner Hempsons can advise on this.

First, you should check your governing documents/Articles of Association as they will usually state that resignations will not be accepted if there are not sufficient trustees remaining in post. However, that may still mean that these trustees will not engage in their role, leaving gaps on the board.

You will need to inform the Charity Commission, including a plan/timeline for future trustee recruitment.

CEOs will need to notify whoever they hold contracts with and/or beneficiaries. Be aware that could lead to a breach of contract, Hempsons can advise on this.

Such a decision may require input from the trustee board and also notify the Charity Commission.

Charities approach risk registers in different ways. We would suggest taking a pragmatic approach, the register itself could be fairly broad but then hold regular board meetings to update. Keep detailed minutes to be read alongside the risk register.  

Please get in touch in case you would like more details. 

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If you have any queries please email
or call 020 7014 4600.