Booking Terms and Conditions

Once you have made an online booking for an ACEVO event, it constitutes a legally binding agreement between us. Wherever possible we will try to accommodate changes, however please note our terms and conditions below.


  • Cancellations must be received in writing to Cancellations received four weeks or more before the event are eligiable for a 50% refund. Cancellations received less than four weeks before the event are not eligible for a refund.
  • We are not able to offer refunds for cancellations arising from events outside of our control, including adverse weather conditions, flooding, or industrial action.
  • We reserve the right to change the event date or venue without prior notice.
  • If you are no longer able to attend a pre-booked event, it may be possible to transfer the place to another person, subject to approval.


Data Protection

ACEVO is registered as a data user under the Data Protection Act 1998. Data supplied by you will be used by ACEVO to supply you with information concerning the third sector; ACEVO and its services and partners' services. We will communicate with you by telephone, letter, email and other suitable media. You have the right to ask for a copy of the information we hold on you. If you do not wish to receive further correspondence from us, please email

We will not disclose your personal information to companies outside ACEVO except to business partners and suppliers that process data on our behalf e.g. mailing houses.


Event Information

As much as possible, full event information will be available at the time of advertising. Once your online booking is recieved, confirmation will be sent to your registered email. A reminder of event information is emailed to all registered delegates one to two weeks prior to the event. We cannot be held responsible for the non-arrival of information. If you do not receive your booking confirmation or event information has not been received one week before the event, please contact the events team on 020 7014 4600 or email


Filming & Photography

Some of our events are photographed and/or filmed. Attendees' images may be used on our website and in marketing materials. If you do not want to be filmed or photographed, or you do not give permission for your image to be used please email