Frequently Asked Questions

Q. What is my membership number?
If you have forgotten your membership number, you can locate it by logging onto the ACEVO website and clicking on the ‘My Membership’ tab. Alternatively, you can email the membership team at membership@acevo.org.uk and we will be happy to get back to you ASAP.

Q. I’ve forgotten my log in details to access the website – can you help?
Yes, please email the membership team on membership@acevo.org.uk with your details and if possible your membership number and a member of the team will get back to you promptly. Alternatively, please feel free to contact us on 020 7014 4603.

Q. How can I renew my membership?
You will receive a membership notice two months before you membership is due for renewal with further instructions on how you can renew. Alternatively you can get in contact with the membership team on 020 7014 4603 and a member of the team will be happy to process your renewal over the telephone.

Q. I want to renew my membership, what methods of payment do you accept?
We accept all major credit/ debit cards, cheques and electronic bank transfers. You can also receive a 5% discount by making payment via direct debit.

Q. Can membership be paid in instalments?
Membership payment must be made in total before you can receive the benefits of membership with ACEVO.

Q. What happens to my membership if I leave my organisation?
We can transfer your membership to your new organisation. Simply provide your new company details and the system can be updated accordingly. Alternatively, if your membership was paid via your current organisation, please provide the details of your successor and we can transfer the membership over to them.

Q. How can I access the CEO in Crisis service?
If you have full membership, you can simply call us on 020 7014 4600 and provide us with an overview of your situation. We will then arrange to get a specialist consultant to contact you to discuss the matter in greater detail.

Q.I have ordered an ACEVO publication but it has not yet arrived
Please get in contact by email at membership@acevo.org.uk with the details of your order and a member of the team will be get back to you as soon as possible. Alternatively, please contact the team at 020 7014 4600 to discuss the matter further. Please remember all publications are shipped within 5 working days via second class post.