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Supplier services – Covid-19

Suppliers offering ACEVO members specialist support relevant to the COVID-19 crisis.

Finance & Accountancy

With the situation surrounding Covid-19 continuing to develop, Barclays know this is placing challenges to many client’s day-to-day operations. Keep up to date with financial support for your organisation here.

Please see information about the £100 million Covid-19 aid package for charities here

Fraudsters know all organisations are being disrupted. To find out how you can limit the threat, visit Barclays dedicated site on fraud protection.

Secondsight financial advisers are available should you have any questions or specific employee queries surrounding your employee benefits. Please note this service will not incur any cost to you.

For example, if have made the decision to use furlough, please contact them to discuss how this impacts on your employee benefit arrangements.

If you have employees who have accepted a reduction in their working hours or pay and wish to discuss how this impacts on your employee benefit arrangements please don’t hesitate to contact Secondsight.

If you have any other questions or concerns, please contact Secondsight directly on 01932 870 785 or email at

During these challenging times, it’s more important than ever to look after the wellbeing of your employees. So, to help organisations provide the best possible support, Secondsight is offering access to a wellbeing portal for you to share with your employees until 30/06/2020, at no cost to you.

To watch the webinar hosted by Ian Bird, Business Development Director at Secondsight, where he demonstrated the portal in detail, click here.

The wellbeing portal will give your people access to helpful information and guidance on a range of financial, mental and physical wellbeing topics, as well as the latest investment market update.

To request access to the portal, please contact the Secondsight/Mybenefitsatwork team directly at or call 01932 870715.

We appreciate that much of the charity sector is under intense pressure at the moment as it responds to the pandemic crisis, but would be pleased to offer a call to share our thoughts on the investment outlook as to how best navigate through the concurrent financial crisis. 

Please email  to arrange a telephone call with one of our dedicated charity specialists.

Not just a health crisis: navigating bear markets effectively

COVID 19’s impact on investment markets probably resulted in your investments falling by 15% to 20%.  Not helpful when other sources of income might have dried up.  This will have resulted in a range of concerns about income generation, the impact on your reserves, cash flow and when matters might normalise. 

Sarasin & Partners recently conducted a webinar for ACEVO members, putting current volatility into historical perspective, discussing mitigation tactics and their thoughts as to how we can best navigate through this bear market and the recovery.  If you would like a copy of the presentation, or to discuss matters further, please contact  or telephone 0207 038 7268.

Digital & IT

Smartdesc provides free consultations with one of their virtual IT directors to chat through any immediate IT, technology and telephony concerns especially around secure, remote working. Members can book time via

If you use Zoom, please download the Zoom Security Review here

The blog ‘Remote working, top tips for charities’ was published following discussions within the industry, providing additional advice on agile and flexible working. And, in ‘IT for charities’, Smartdesc shares tips and guidance to deal with IT issues during lockdown. 

You can also watch a webinar about agile working, discussing some of the challenges and successes charities have encountered with their IT and telecoms implementing remote working for everyone almost overnight.

Legal support

What are the legal implications of coronavirus for charities and social enterprises? Stone King is supporting clients grappling with the legal consequences, as charity law specialists and legal experts in employment and HR, and other areas.

The team is on hand to offer advice, including free 30-minute consultations. Please email or read Covid-19 – what you need to know.

Worknest has a specialist COVID-19 knowledge hub that you can access for free. Focusing on employment law and health & safety, it includes over 50 resources that are constantly updated to reflect the latest advice for protecting your business and your employees.

As well as FAQs and guides, ACEVO members can download template letters and risk assessments, webinars and e-learning. From furlough to PPE, risk assessments to specialist employment policies, you can access the latest guidance and resources by registering now.

Extended Furlough FAQ / Lay off short time working FAQ

Hempsons operates a free Charities Legal Advice Line for ACEVO Members – call 020 7484 7611

Hempsons’ Social Enterprise Legal Advice Line is open between 10am-4pm, Monday to Friday and offers up to 15 minutes of valuable preliminary advice on a range of legal issues facing Social Enterprises including:

  • Advice on  holding electronic meetings and postponing AGMs;
  • Serious incident reporting;
  • Designated, restricted and permanently endowed funds and how they can be spent;
  • Employment matters;
  • Contract disputes or variations;
  • Safeguarding of volunteers and employees; and
  • Trustee/Director responsibilities and governance

Click here to see a range of useful updates to assist charities and social enterprises on Hempsons COVID-19 Portal

Of specific interest to those members involved in health and social care, you can also contact Hempsons free social care legal advice line on 01423 724056  or by emailing 

Freeths LLP is working with the ACEVO community to advise on any legal queries you might face, both with business or individual legal issues. Freeths has a dedicated and up to date coronavirus advice page where you can learn more about how employment, supply chains, contracts and loans are affected. For more information or advice please contact Kevin Poulter or Fran Johnson.

Womble Bond Dickinson’s charities team is able to provide practical expert advice to charities in these uncertain and fast-changing times. The types of advice our clients are looking to us for include: meetings and decision-making, loans and granting of security, business continuity planning, employment services, workforce changes and homeworking regulations, adapting contract schedules to new ways of delivering services and force majeure and insurance.

Please get in touch for a free initial consultation. Contact Jo Coleman on 0207 788 2450 or Emma Moody on 0191 230 8823. 

Business continuity support

Eastside Primetimers is a social sector consultancy delivering social impact through strategy, advisory and recruitment services. It can help you with:

  • Rapid e-commerce roll outs
  • Short term business resilience projects
  • Workforce reconfiguration
  • Financial modelling and scenario planning
  • Emergency fundraising
  • Recruitment support and temporary skill gap solutions
  • Service and delivery re-design
  • Communications

The company has implemented one-day pro bono time to each of the projects it is working on, as well as free triage to help clients review and prioritise their needs. Email for more information.

Campbell Tickell is a management consultancy, focusing primarily on the statutory and non-profit sectors operating throughout the UK, providing:

  • Financial analysis and best practice advice in risk management
  • Strategic and business continuity planning
  • Project management support/guidance
  • Interim management
  • Coaching
  • A range of governance and company secretarial support, including virtual minute-taking
  • Advice on holding effective virtual meetings
  • Help finding and appointing additional board members

Campbell Tickell has created a WhatsApp group specifically for CEOs of the housing sector. Here you can find the latest summary from what has been going on in the group and information on how to join.

Contact CT on 020 8830 6777 or email.  

If you need support in the conduct of virtual meetings, Action Planning can provide consultants experienced in this type of facilitation – either to train your team including board members or to directly facilitate meetings for you. Contact

Working Families is offering a free resource on managing remote working. Click here to access it.

Further information on Covid-19 can be found in the links below:


Utilities & insurance

Energycentric understands that managing utility costs during these unprecedented times will be extremely challenging for charities and not-for-profit organisations.

We have been working with the suppliers to help you alleviate the stress of managing your bills and are here to support members who are part of the ACEVO Utilities Scheme by offering advice and guidance with their current suppliers during the COVID- 19 pandemic. Answers to frequently asked questions can be obtained from the ACEVO Utilities COVID-19 guidelines (picture below or click here to download).

If you are not a member of the ACEVO Utilities Scheme and would like further information on how to join, please email


Temporary changes to Standard and Enhanced ID checking guidelines have been made as a result of the coronavirus outbreak. This change will enable ID documents to be viewed either via video link or for scanned images to be used in replacement of original documents and verified via video link. It is important to note that the applicant will be required to present the original versions of these documents when they first attend their employment or volunteering role. You can view the Government update here.

For details on how you can get started with the ACEVO DBS service powered by uCheck, please call Liz Whiteoak on 0843 178 0818 or email.

Despite the wider recruitment downturn, we recognise some of our members have urgent recruitment needs. If you’re trying to find a CEO, senior leader, managers or trustees. ACEVO jobs has a range of options from ad-hoc job posting to unlimited advertising subscription. ACEVO members can advertise paid roles from £300 and trustee roles are £100. Register as a recruiter or get in touch for more information.

Not an ACEVO member?

If you have any queries please email
or call 020 7014 4600.