Effective communication forms the bedrock of success in nonprofit organisations. Voice over Internet Protocol (VoIP) technology has emerged as a key tool in this world, offering a cost-effective means for seamless collaboration among teams, stakeholders, and beneficiaries. However, ensuring high-quality VoIP calls requires attention to various factors, from internet connectivity to equipment quality.
Drawing from expertise in VoIP technology and network optimisation, Call Handling has prepared a quick checklist with actionable strategies to enhance your communication experience today:
The foundation of clear communication lies in choosing the right equipment. When selecting headsets and routers for VoIP calls, prioritise quality and compatibility with VoIP technology. Look for headsets with noise-cancellation features and opt for routers optimised for VoIP traffic.
A stable internet connection forms the backbone of pristine call quality. Consider upgrading to a business-grade internet package with Quality of Service (QoS) to prioritise VoIP traffic. Conduct regular speed tests and promptly address any latency or jitter issues to ensure uninterrupted communication.
Optimising router settings is crucial for prioritising VoIP traffic and minimising disruptions. Enable Quality of Service (QoS) settings to prioritise VoIP traffic over other data streams.
While a wired connection is ideal, managing Wi-Fi connections effectively can significantly improve call quality. Position routers centrally, away from obstructions, and consider using mesh systems or Wi-Fi extenders for better coverage. Regular router reboots and firmware updates can further enhance Wi-Fi performance.
For volunteers working remotely, understanding VPN interactions with VoIP calls is essential. Configure VPN settings to prioritise VoIP traffic or exclude softphone traffic for improved call quality.
Jitter in VoIP calls disrupts audio clarity, similar to a poor radio reception. Identifying issues involves recognising choppy audio or missing conversation fragments, with solutions including cable upgrades and stable internet connections.
- Firewall and other security configurations
Properly configuring your firewall and security devices will ensure that VoIP traffic flows seamlessly, allowing optimum call quality while maintaining a high level of security. Similarly to the Call Handling’s Firewall/Security Device Configuration Guide, make sure your chosen VoIP service provider can assist you in case the software is not being registered to the network, all calls failing, or you are experiencing one-way or no audio on all calls from the same device or network.
In your journey to optimise VoIP call quality, being able to engage with your cloud contact centre provider is key for troubleshooting and further optimisation. Provide clear descriptions of any issues encountered and collaborate closely with IT professionals to resolve them promptly.
Effective communication lies at the heart of successful nonprofit organisations. By implementing the strategies outlined in Call Handling’s guide, you can enhance the quality of your VoIP calls, fostering smoother interactions with team members, stakeholders, and beneficiaries.
Remember, clear communication isn’t just about what you say—it’s about how you say it. By prioritising VoIP quality, you can empower your impact and drive positive change towards achieving your goals. For further details, check out Call Handling’s VoIP and Call Quality guide and as an ACEVO member get a free consultation, contact us for more information.