This was the final report of the ACEVO Commission on Personalisation, chaired by Matthew Pike. Building on the work Making it Personal the report set out a vision of public services built around the idea of personalisation. The report welcomed the Labour government’s commitment to a radical devolution of power to individuals. However, it cautioned that without practical measures underpinning this, it risked ending up as little more than empty rhetoric. The report aimed to set out
such practical measures.