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Privacy & cookies

Personal data privacy statement

Here at ACEVO we take your privacy seriously and are committed to complying with the requirements of UK general data protection regulation. As such, we have produced this personal data privacy statement to inform you about your rights and how we use your data.

Your personal data

We collect, hold and process personal data about actual/prospective/former members of ACEVO; customers, service users (including users of our website), partners, business contacts, staff and trustees.

ACEVO is committed to ensuring that its services are accessible to everyone regardless of race, gender, ability, religion, sexual orientation or age. Those members who provide this information help us comply with our policy of ensuring equality in our services to you. This information will be held and processed as outlined in this personal data privacy statement.

We may also store and use photographic images and video footage of members, staff, trustees and event attendees. You have the right to object to this. If you wish, to do so please contact us at or 020 7014 4600.

We will never trade your personal information with third parties for commercial gain. We will disclose your information only if required by law, if necessary to arrange event attendance or with your consent.

ACEVO may transfer personal data to external organisations contracted to provide direct operational services for us (including website hosting, cloud services, communications processing, financial processing); but unless you have given explicit consent, this does not extend to any arrangement to enable the external organisation to contact you on its own behalf or enable any other party to do so. 

If any of these external organisations are located in countries outside the United Kingdom, we will require them to comply with our strict privacy requirements and to demonstrate that they follow best practice guidelines for data protection.

The Data Controller is ACEVO (the Association of Chief Executives of Voluntary Organisations, company registration number 03514635). ACEVO’s data protection is overseen by the head of finance and operations Catherine Macrae, who can be contacted via email at

Website users

If you register on our website, we will store your name, job title, organisation and contact details and may use this data to provide you with further information about ACEVO or to assist you in completing your purchase. 

This information will be deleted after three years if you have expressed no further interest in ACEVO. You have the right to object to this processing if you wish, and if you wish to do so please contact us at or 020 7014 4600. 

Customers and previous members

If you have ever purchased a membership or publication or booked to attend one of our events, we will store personal information such as your name, your organisation’s name, your job title, contact details, as well as additional information relating to your membership, purchase or event booking.

Except where personal data is evidently confidential or personally sensitive, ACEVO may communicate with staff in your organisation (eg a personal assistant, or other relevant staff) to administer your purchase or event booking.

ACEVO processes personal information for certain legitimate business purposes, which include some or all of the following:

  • To administer your purchase or event booking
  • To contact you from time to time with marketing information relating to our services, activities and offers
  • To better understand how people use our services
  • To improve the services, events and publications that we offer and increase our impact
  • To solicit feedback on any events you have attended to improve future events
  • To determine the effectiveness of promotional campaigns and advertising.

Whenever we process data for these purposes we will ensure that we always keep your personal data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so please contact us at or 020 7014 4600. Please bear in mind that if you object this may affect our ability to carry out the tasks above for your benefit. You may opt out of our communications at any time by clicking unsubscribe on the email or emailing

If you book to attend an ACEVO programme, event or activity, we may include your name, your job title, and your organisation (but no further details unless otherwise agreed) in a delegate list which may be provided to other delegates. We may need to disclose your details to a third party, such as an event venue, to arrange event attendance.

If you express no further interest in ACEVO, we will remove your name, your job title, contact details and organisation’s name (if we have no other contacts at your organisation) from our database after three years or three years after the end of your membership (whichever is later). We will keep an anonymous record of your membership, purchase or event booking for analysis to improve our offer to civil society leaders.


We consider it in the legitimate interests of yourself and ACEVO and an important part of your membership to contact you regularly with relevant information in the form of regular newsletters and event updates and, from time to time,  with marketing information or to seek information about you/your views/your organisation. You may opt out of these communications at any time by clicking unsubscribe on the email, emailing or updating your mailing preferences on our website. Please bear in mind that if you opt out of these communications you may not receive information which will help you make the most of the benefits of ACEVO membership.

Should you chose to opt out we will still contact you regarding the administration of your membership eg membership renewals and payments. We may also contact you regarding the role of members in the running of ACEVO, for example at our annual general meeting and board elections.

We need to process your data in this way in order to carry out our contractual obligation to you and manage your rights under ACEVO’s constitution.  It is therefore not possible for members to opt out of such communications.

ACEVO may publish and share the names of the organisations by which its members are employed or otherwise engaged, but this will not include personal data.

We may promote your membership of ACEVO on social media, for example, on Twitter. You may opt out of social media publicity. Data related to any previous posts may continue to be processed by these platform providers after your request to opt out.

ACEVO community members

ACEVO community is offered as an opt-in service to members. It is an online hub for our members to connect with, support and inspire one another. It’s a place for members to ask questions of each other, a rich resource of shared learning and experiences, somewhere to seek and offer advice and support, and the chance for members to network outside of our programmes of events.

By signing up to ACEVO community, you agree for your name, job title and organisation to be shared with other ACEVO community members along with any information you choose to upload. Your name, job title and organisation will no longer be visible once you leave the community but any contributions will remain unless you contact ACEVO to request their removal.

Potential members

In the course of their activities, members of the ACEVO team may obtain your details from, for example, business cards, event delegate lists, during conversations, referrals and recommendations.

We also undertake desk based research using publically available sources, to identify charity CEOs who may be interested in being part of ACEVO. If we obtain your details in this way, we may contact you at a work address or work email to enquire if you’d like to receive marketing information from us. If you opt in to receive marketing information, we will inform you of ACEVO’s services, activities and offers. You may opt out of such contact at any time.

If you express no further interest in ACEVO, we will delete your data after three years.


If you are a speaker at an ACEVO event, we will publically promote your involvement. This may include on our website, in our marketing and member communications, on Twitter and other platforms such as LinkedIn.

Your data may continue to be processed by external platform providers after the event has ended.

Other individuals

During the course of their work our team may obtain personal details from individuals including colleagues in other organisations, journalists, government officials, venue administrators. This information is required to undertake daily administration and is stored in a central system to ensure the security of your personal data.

Your rights

As an individual you have explicit rights under UK general data protection regulation: 

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure (also known as the ‘right to be forgotten’)
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights with respect to automated decision-making and profiling
  • The right to withdraw your consent to the collection, holding and processing of your personal data at any time. 

For more information on how to exercise these rights please email or call 020 7014 4600.You have the right to lodge a complaint with the Information Commissioner’s Office: details of how to do so can be found on its website.


What are cookies?

As is common practice with almost all professional websites ACEVO’s site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. Here we describe what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored. However this may downgrade or ‘break’ certain elements of the site’s functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How we use cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to the site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. It is therefore recommended that you do not disable cookies.

The cookies we set

Google Analytics

This site uses Google Analytics to help us understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.